Dealing with employees who misuse social media at work

Social media is good for business. It reinforces positive images of your company, but it has a downside….

When faced with an employee whom you suspect has misused social media, here is some practical advice for what you can do:

  1. Quickly understand the facts – what has been posted, when, where and how? What are the actual and likely consequences?
  2. Take PR advice, if necessary.
  3. Be clear about the policy breach you believe the employee may have committed. How serious is it?
  4. Check that the relevant policies have been communicated to the employee. Some will be quick to plead ignorance.
  5. Meet with the employee to discuss the posting, and carry out any further investigations that prove necessary and reasonable.
  6. Deal with any underlying grievance or whistleblowing issues.
  7. Decide whether or not to discipline.